Shipping & Handling Information
Handling and Processing
Orders placed in the United States are processed and shipped within 2-3 business days. If you need to make a change to the shipping address, please feel free to reach us directly by emailing the email below:
Shipping rates are determined based on the carrier service that is chosen at checkout. Most orders take approximately 3-7 business days to arrive (this excludes international orders).
Free Shipping Option
All orders over $50 (within the United States, excluding Hawaii and Alaska) are eligible for free shipping. Free shipping generally takes 3-7 business days, depending on geographical location. Please note, orders must be $50 before taxes and shipping. If using a discount code, orders must total $50 after the discount has been applied.
Expedited Shipping Options
Captain Enterprise offers expedited shipping options via UPS. All orders requesting expedited shipping (Next Day Air, Second Day Air or Three Day Select) will be processed and shipped the following business day.
Due to growing fraud, all orders requesting expedited shipping are required to have a billing address that matches the ship to address. If you require a package to be shipped to an alternate address you will be emailed by a customer service representative to provide proper documentation. The verification process may delay the processing time of your order. Failure to provide requested documentation will result in your order being cancelled.
Tracking numbers will be provided once your order has been processed and shipped. Once your order has shipped, you will receive an email that will contain a tracking number and link to help you track your package. If for any reason you do not receive a tracking number within 2-3 business days please feel free to reach us directly by email at firstname.lastname@example.org